SSi Forum

Download is stuck


#1

I have tried to download level 1 lesson 1 but nothing happens and I don’t know what to do now.


#2

Hi @davina-thomas

Are you using a phone (iPhone or Android) or working on a computer?

Rich :slight_smile:


#3

On my phone


#4

Ok are you on an iPhone or Android - because the Apps are different and work differently on downloading ?

Rich :slight_smile:


#5

I am on an iPhone. I pressed and held the lesson number and it said download but nothing appears to have happened


#6

Ok did you press the download pop up when it appeared?..it should then do a little egg timer filling-thing whilst the file transfers?

Rich :slight_smile:


#7

Perfect. No I hadn’t I thought the pop up meant it was doing it. Sorted now thanks :smile:


#8

:+1: